Marriott Bonvoy is testing a feature showing hotel upgrade availability, akin to airline upgrades, causing concerns on Reddit ...

Today’s diners are more willing than ever to explore new brands and just as quick to move on when their expectations aren’t ...

Fatburger, the Hollywood-favorite brand known for its made-to-order burgers and owned by OHG Brands, is giving fans even more ...

Restaurant loyalty sign-ups are up almost 15 percent over the past year. Guests are downloading the app, punching in their phone number at the drive-thru, and opting in at checkout in real numbers.

Dfinitiv today introduced SmartCXP AI™, a platform for loyalty programs to build and manage branded experiences in AI assistants, including ChatGPT and Claude. It is built on SmartCXP™ Cloud, the ...

For some customers, loyalty programs provide clear financial benefits through discounts or points. But emotional benefits – ...

United is trying to entice Delta loyalty members with Starlink.

Loyalty points are becoming more liquid as airlines give customers more choices over when and how much of their accumulated ...

What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...

Seasons is currently in QA and will launch as a Pro-tier feature of the platform, not as part of its core stamp card functionality. Businesses can create a new Season from the meed Business Portal, ...

Carnival Corp. reported strong customer demand in the third quarter. It’s counting on a new loyalty program to help keep ...

LIME Fresh Mexican Grill, the Florida-born fast-casual favorite known for its fresh, made-to-order Mexican cuisine and ...